Frequently Asked Questions

Everything you need to know about bringing Novara home.

What is the standard shipping timeframe for furniture?

Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via our white-glove service typically arrive within 2-3 weeks depending on your location.

Do you offer international shipping?

Currently, Novara ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most decor items and small furniture. Items must be in their original packaging and unused condition to qualify for a full refund.

Are your wood products sustainably sourced?

Yes, sustainability is at our core. All Novara wooden furniture is crafted from FSC-certified timber and finished with low-VOC stains to ensure safety for both the environment and your home.

Can I request fabric swatches before purchasing a sofa?

Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture perfectly match your living space.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.